Refund and Returns Policy

At Cougar Egypt, we are dedicated to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, our refund policy is as follows:

Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item received.

Returns: You may return items within 14 days of receipt for a full refund, provided that the items are unused, in their original packaging, and in the same condition as received. Proof of purchase is required.

Non-Returnable Items: Certain items, such as undergarments, personalized products, and sale items, are not eligible for return.

Process: To initiate a return, please contact our customer service team with your order details. We will provide you with instructions on how to return the item.

Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within a certain number of days.

Refund and Returns Policy

At Cougar Egypt, we are dedicated to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, our refund policy is as follows:

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